Discover the world

of Free HD TV

Meet Tablo

About

Nuvyyo is re-inventing the home media experience for the post-PC era.

Nuvyyo is a successful young technology company that is re-inventing the home media experience for the post-PC era. Founded in 2010, we launched the JetstreamHD, a device that instantly creates a private media-streaming cloud in the security of your own home. We empower consumers to mobilize their home media allowing them to enjoy movies, TV shows, music and photos from their home network and live HD TV on their mobile device regardless of where they roam.

We are strong believers that tablets will become the preferred media device in the digital home. At the same time bloated cable fees and ubiquitous free OTA HDTV are fueling rapid growth in cord-cutting.

Nuvyyo's latest development is called Tablo. Launched in 2014, Tablo is a DVR for TV antennas that targets this growing trend of mobile TV consumption and enables consumers to save thousands of dollars by cancelling expensive cable and satellite TV contracts and replacing them with free Over-The-Air (OTA) HDTV and internet video from companies like Netflix and Hulu.

Great things are coming from Nuvyyo. Stay tuned!

“An Ottawa-based company is about to make the world a whole lot smaller.”

— Ottawa Business Journal —

Management

Our Vision: Free HD TV… Your Way.

Grant Hall, CEO

Grant brings 25 years’ experience in telecommunications; with senior roles in Product Management, Marketing and Sales including: Leader Global Video Solutions Marketing Nortel; AVP Canadian Marketing Alcatel; AVP Product Marketing Alcatel.


Steve Ryan, VP Operations & Finance

Steve is a Professional Chartered Accountant with extensive experience in the start-up and growth of both venture capital-funded and bootstrap-funded companies in the Ottawa area.

Kevin Ford, VP Sales

Kevin has launched over 80 new IT products into the retail and e-tail marketplace; grew client annual sales revenues exceeding $100M annually (Including the launch of Kobo books in to the US).


Renata Scorsone, VP Marketing

Renata brings over 15 years of experience developing and executing marketing strategies, plans and budgets that drive bottom line revenue through corporate communications, investor relations, lead generation, branding and channel development.

“Startups to Watch: Nuvyyo is bringing TV to your tablet.”

— Market News —

Careers

Build your future with Nuvyyo.

Nuvyyo is a successful young technology company that is re-inventing the home media experience for the post-PC era.

Launched in 2010, Nuvyyo empowers consumers to mobilize their home media, allowing them to enjoy movies, TV shows, music and photos from their home network and live HD TV on their mobile device regardless of where they roam.

Nuvyyo’s latest development targets the growing trend to “cord cutting” that enables consumers to save thousands of dollars by eliminating pay TV and replacing it with free Over The Air (OTA) HD TV and internet video from companies like Netflix and Hulu.

We’re looking for exceptional people to join our growing team, so if you’re passionate about technology and interested in joining a great group of people, please contact us today.

Customer Support Specialist

Opportunity

The newly created Customer Support Specialist position reports to the Quality Assurance/Customer Support Manager. As part of the support team, you will be responsible for providing customer service and support to end-users while making customers and their needs a primary focus; developing and sustaining positive customer relationships and working with the Quality Assurance Manager to ensure that Nuvyyo delivers bug-free products to the North American marketplace.

Duties and Tasks/Essential Functions

  • Provide solutions to customers by identifying problems, researching answers, guiding customers through corrective steps
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
  • Diagnose and resolve technical hardware and software issues
  • Research required information using available resources
  • Follow standard processes and procedures
  • Identify and escalate priority issues
  • Redirect problems to appropriate resource
  • Accurately process and record call transactions using a computer and Zendesk ticketing software
  • Organize ideas and communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers where necessary in order to maintain our commitment to respond to all inquiries within 24 hours
  • Stay current with hardware, firmware, and software system information, changes and updates
  • Maintain a closed-loop feedback cycle between Customer Support and Quality Assurance to ensure that product testing includes real world scenarios representing the trends identified through recent customer support engagements
  • Assist Quality Assurance Manager in the execution of detailed test plans that ensure all features and functions identified in the functional specifications are fully exercised and tested
  • Identify and report bugs as they are discovered and track and report on their resolution to Quality Assurance Manager through GitHub issues tracking system

Education, Skills and Knowledge Qualifications

  • Computer Technical courses helpful
  • Previous technical support experience
  • Working knowledge of computer hardware, media streaming devices, email software, cable modems, Windows and MAC Operating Systems
  • Knowledge of customer service principles and practices
  • Knowledge and experience with networking (e.g. Wi-Fi, routers, port forwarding, etc.)
  • Demonstrated experience with support ticketing systems (preferably Zendesk)
  • Proper email, phone and social media etiquette, including, but not limited to Facebook, Google+, Twitter, Reddit, Vanilla forums
  • Ability to speak and write clearly and accurately
  • Demonstrated proficiency in grammar
  • Ability to take proper courses of action to ensure that work product is completed efficiently
  • Ability to prioritize efforts to ensure the needs of customers are met in a timely fashion
  • Multi-tasking capabilities
  • Ability to adapt to changing environment

Beyond a competitive salary, Nuvyyo offers a relaxed office environment that encourages collaboration, innovation and fun. We are located in the heart of Kanata's technology hub with free parking and easy access to transit.

To apply, please send your resume in PDF format to careers@nuvyyo.com.

We thank all applicants for their interest in working for our innovative start-up company, but we will only acknowledge those applicants to whom we will offer an interview.

“Nuvyyo technology taps into growing media streaming market.”

— Ottawa Business Journal —

Products

Tablo — Unleash Your HDTV.

Launched in 2014, Tablo is a "DVR for HDTV antennas" that enables consumers to save thousands of dollars by cancelling expensive cable and satellite TV contracts and replacing them with free Over-The-Air (OTA) HDTV and internet video from companies like Netflix and Hulu.

Buy Tablo Today

JetStreamHD — Mobilize your media.

Launched in 2010, JetStreamHD empowers consumers to mobilize their home media allowing them to enjoy movies, TV shows, music and photos from their home network and on their mobile device regardless of where they roam.

Learn More

“Turning the Tablo on TV broadcasters: Canadian company looks to change how we watch TV.”

— Ottawa Citizen —

Contact

Comments/questions/ideas? We’d love to hear from you.

555 Legget Drive, Tower B
Suite 836
Kanata, ON  K2K 2X3

Phone: 613-454-5675
Support: 613-454-5615
Email: sales@nuvyyo.com